Shipping and Delivery
SHIPPING & DELIVERY
Your order will be delivered with white glove services. Items will be brought into your home, unpacked, assembled, and all packaging will be removed.
If you want to ship to other areas of Australia, please contact customer care at info@bovagallery.com for shipping quotes.
The customer is responsible for ensuring their delivery address, and space measurements match our products. Bova Gallery is not responsible for furniture that does not fit where intended or cannot be safely delivered due to the limitation of the delivery address. Please be aware that third-party logistic companies deliver our fragile pieces, and they will determine whether or not a safe delivery can take place.
We will deliver your order to you on the understanding that reasonable access is available. If it becomes evident that delivery failed due to unavailable access or you are not at home, you will be charged an additional fee for delivery. Bova Gallery will not provide a refund when delivery is unsuccessful due to unviable access.
Our marbles are made from 100% natural stone, which leaves it vulnerable to the risk factors of courier and transportation faults. During this process, the delicate marble can have the risk of cracking. In this case, we cannot offer a refund but can offer the solution to repair or replace the damaged marble.
Proof of Delivery (POD) Policy
This Proof of Delivery (POD) Policy outlines the terms and conditions associated with the delivery and acceptance of marble tables and other goods from Bova Gallery by the customer. By signing the POD document, the customer acknowledges that they have inspected the delivered products and, if no damage is reported at the time of delivery, the responsibility for any subsequent issues is transferred to the customer.
DELIVERY INSTRUCTIONS
1. Upon delivery of the product, the customer or their authorized representative is required to thoroughly inspect the product for any visible damage, defects, or discrepancies.
2. The delivery personnel will provide a POD document for the customer's signature, confirming the receipt of the product.
CUSTOMER RESPONSIBILITIES:
3. By signing the POD document, the customer acknowledges that they have conducted a comprehensive inspection of the product and found it to be free from visible damage or defects at the time of delivery.
4. If any damage or discrepancies are identified during the inspection, the customer must clearly note and describe these issues on the POD document before signing.
COMPANY'S LIMITED LIABILITY
5. Once the customer signs the POD document and no damage is reported, the company shall be relieved of any responsibility for visible damage or defects to the product that may be discovered after the completion of the delivery process.
6. In the absence of any written notation of damage on the POD document, the delivered product is considered accepted by the customer in satisfactory condition.
REPORTING DAMAGE AFTER ACCEPTANCE
7. If the customer discovers damage, defects, or discrepancies after the acceptance of the product, they must report these issues to the company within one day.
8. Bova Gallery will review any post-acceptance claims on a case-by-case basis and may, at its discretion, offer resolutions in accordance with its policies.